FAQ
 
What can I sell through Going Gone?
We can sell almost anything for you on eBay as long as it is worth $50 or more – whether brand new or pre-loved. From power tools, collectables, vintage toys and appliances, through to retro clothes/records, IT gear, musical instruments, sports gear and more. Click here to see what sells.

Is there a minimum value?
Yes, we generally only sell items we believe will sell for greater than $50. If you’re unsure, we provide a FREE, no-obligation valuation estimate that can be done at our office, over the phone (02 9212 4465) or in many cases with our online fast valuation request form.

What can’t I sell?
There are things we won’t be able to sell such such as firearms, alcohol, adult-related items, Nutri-Grain that looks like ET or toast that looks like Michael Jackson! eBay also has its own list of things that can’t be sold – so you may want to check that out. If in doubt just ask us.

Is there any item that sells bette r than others?
The list of hot selling items on eBay is endless. Whether brand new or pre-loved, some of the more popular items include power tools, collectables, vintage toys, appliances, retro clothes/records, IT gear, musical instruments, sports gear and more. Click here to see what sells, or click here for a FREE valuation.

When do I get my money? How is it paid?
As soon as we’ve finalised your sale, we’ll send you an email update and your payment via cheque or direct deposit within 14 days of the sale being finalised. Click here to see how much cash you get!

What if my item does not sell?
You pay nothing. If your item doesn’t sell we try a second time at no cost to you. If it still doesn’t sell, you’ll need to pick up your item within 2 weeks, or we can arrange for it to be delivered to you (delivery fees apply). Alternatively you can decide to let us donate your item to charity.

So if my item doesn’t sell, I don’t pay anything?
That’s right. We only collect a fee if your items sell. If it doesn’t sell on our second listing you can just come and pick it up from us and pay nothing. Alternatively you can decide to let us donate your item to charity.

Where can I take my item to be sold?
You can bring your item into us at our office or drive-through loading dock Suite 402, 64-76 Kippax St Surry Hills, Sydney. Click here to view a map.

Who packages them up when the auction is over?
We take care of all the packaging and delivery to make sure the item arrives safely to the buyer.

Who pays for shipping?
The buyer pays the cost of shipping on top of the sales price, so there are no hidden extra costs.

So all I do is bring in my items and wait for my money?
Yes – it’s pretty much as simple as that. Click here to see how it works.

How do I get my items to you? Will you pick them up?
Either drop your items to us at our drive-through dock in Surry Hills (click for easy map) or if you live in the Sydney metropolitan area ask us to pick it up for a small fee. Simply contact us via email or call 02 9212 4465 to arrange a pick up.

How do I know how much an item will sell for?
As eBay is an auction site, it’s difficult to know exactly what your item will fetch. However, we provide a FREE, no-obligation valuation estimate that can be done at our office, over the phone (02 9212 4465) or in many cases with online fast valuation request form.

Can I set a minimum price that I want my item to sell for?
Yes, you can set a reserve price, however this will cost an additional $25.

Can I get a valuation over the phone?
Yes, in most cases we can provide a valuation over the phone. Just call us on 02 9212 4465.

Does my item have to be old or used or can I sell new things as well?
We sell both new and old items.

What if I want to sell something and I don’t live in Sydney?
We currently only service the Sydney market, however plans are underway to open regional offices, so please contact us and we’ll let you know when we open in your area.

More questions?
Feel free to contact us via email or call 02 9212 4465 and we’ll be happy to help you.

 
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info@goinggone.com.au  Phone: 02 9212 4465  Fax: 02 9029 3178  Address: Unit 108 F2 Fig Street, Ultimo NSW 2007
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